FAQs

Have you won any awards or do you hold any type of special certifications?

• Ace Air provides NATE Certified Technicians.
• Ace Air provides Certified Master Technicians
• Ace Air holds both EPA and C.F.C. Certificates.

To see a full list of our awards and certifications please click here

Do you have any need for new employees?

Ace Air is always in search of qualified individuals to join our team. We encourage prospective employees to fill out employment applications for further consideration.

How do you deliver your products and/or services?

1. Estimates are performed at the property at a scheduled date and time preferred by the homeowner.
2. Service calls are scheduled for repairs on the same day, if time permits, or the following day.
3. Tune-Ups are scheduled for the first availability that is convenient for the client. And you always get a reminder call.
4. Annual or Bi-Annual Maintenance Checks are performed at a scheduled date and time that is pre-arranged by the Homeowner with Ace Air.
5. Installations are performed and completed at the property within a timely manner.

Do you offer any specials, incentives or giveaways?

Ace Air offers financing through CitiFinancial, Wells Fargo and G.E

Are You Factory Authorized?

Ace Air is a factory authorized dealer of the leading HVAC manufacturers and provides professional installation of quality products by experienced technicians at competitive prices.

More Frequently Asked Questions…

How do air conditioners work?

Air conditioners perform two basic functions, heat removal and moisture removal. Even though we live in Arizona, we do have our monsoon season with its higher-than-normal humidity levels. The lower the humidity level, the more comfortable you will feel at a given temperature. As your warm indoor air is drawn up through the filter, it passes over a very cold coil that removes the heat and moisture. If you’ve ever noticed a plastic pipe running off your roof that drips water, that is the moisture the unit has removed from the inside of your home.

How are the sizing capacities of heating and cooling systems measured?

• The heating and cooling systems are sized according to their tonnage. One (1) ton equals 12,000 BTU/H. Residential systems can range from 1 to 5 tons.

What size HVAC system should I have?/h4>

• Contrary to popular belief, there is no rule of thumb for sizing a system to a home. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet. The only way to ensure the size of the system you purchase will be large enough to cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional.

How is the efficiency of heating and cooling equipment measured?

• The S.E.E.R. (seasonal energy efficiency ratio) is the amount of cooling your system will deliver per dollar spent on electricity. For example, a 3-ton unit may have a S.E.E.R. efficiency rating of 13, 14, or 15. The higher the S.E.E.R., the more efficient the system will be. The S.E.E.R. rating of any given unit can range anywhere from 13 to 17. .

What is the difference between Seasonal Energy Efficiency Ratings (S.E.E.R.) and tons? Is a bigger air conditioning unit better?

• SEER is a measurement of the efficiency, while tons is a measurement of size. One ton of air conditioning is equivalent to 12,000 BTU. A BTU is a British Thermal Unit, and it is simply a measurement of heat. One BTU is roughly equivalent to the amount of heat generated by burning one wooden kitchen match. Simply put, this means that a one-ton air conditioner can remove 12,000 BTUs from a space per hour. To determine what size air conditioner a house needs, a contractor will conduct a heat gain/heat loss calculation, which enables the contractor to match the size of the unit to the BTU requirements of the specific house. A general rule of thumb for an average home is about 500 sq. ft. per ton.

How can I increase the efficiency and life of my home’s heating and cooling systems?

• The most important thing you can do is clean and replace your filters frequently. Also, a system heats and cools more evenly when the blower is in the “on” position. The blower provides constant air movement throughout the home, and allows for better filtration. Finally, shades, drapes, shutters or screens should be installed on windows that are exposed to extreme sunlight.

Is a system with more capacity better?

• No. A larger system with more capacity delivers less comfort and costs more to operate. An air conditioner is least efficient when first turning on. A system with too much capacity will run in numerous short cycles, turning on and off repeatedly, therefore causing it to be less efficient. Also keep in mind that an air conditioner only removes humidity when it’s running, so a system with shorter run cycles doesn’t remove humidity from the air very well.

How long should my system run in a cycle?

• There is no exact answer for how long your system should run during each cycle. The average air conditioner is sized to remove the heat from your home as fast as it comes in, on a 110° day. Therefore, ideally, on a 110° day the system should be able to keep up with the incoming heat, but not gain on it and be able to turn off. The cooler it is below 110°, the more the system will cycle on and off.

Should I try to keep my system from running too much?

• Every time your system starts up, it will use a lot of electricity and not produce much cooling. Usually a system that is too small to cool the home is more economical to run but delivers less comfort. Even though it runs nonstop, it will usually consume less power than a larger system that cycles on and off. As a rule of thumb, a unit that is either on or off is less expensive than one cycling on and off.

What air temperature should my air conditioner produce?

• The air temperature your system produces depends on the temperature of the air going into the system. Generally, the air produced should be 18°-20° below what enters the system. So if the air entering the system is 80°, the air exiting should be about 60°-62°. However, that only works on a system that has been running at least 15 minutes on a warm, dry day with a home that is about 80° inside. On a mild day, with an indoor temperature in the low 70′s, or during humid conditions, the air coming out may only be 15°-17° cooler than what enters.

How do you properly set a thermostat?

• Set your thermostat switch to either the “heat” or “cool” position. Set the blower switch in either the “on” or “auto” position. If the blower is switched to the “auto” position, the fan will cycle on and off automatically when the thermostat calls for heating or cooling. If the “on” position is selected, the indoor fan will circulate air through your duct system and remains on. UNDER HIGH HUMIDITY CONDITIONS THE “AUTO” POSITION SHOULD BE USED. Set the thermostat control indicator to the temperature you prefer. Most people find 77 to 90 degrees an ideal comfort level.

What are the advantages of a programmable thermostat?

• Different programmable thermostats offer many different features. However, because they are electronic, they are all more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own. (Back To Top)

How often should I replace my filters?

• For optimum efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

What maintenance should I do on my air conditioner?

• The most important maintenance you can do is to change your filters regularly. Ground-mounted outdoor units need to be kept clear of debris, clutter; weeds or landscaping that can grow too close and reduce the airflow to the unit. Also, keep pets away from the unit because pet urine can cause expensive damage. Use caution with a weed trimmer around the unit to prevent damaging control wiring. Any additional maintenance should only be performed by qualified personnel.

How often should I have maintenance done on my air conditioner?

• You should have maintenance done on your air conditioning system twice a year. This not only ensures maximum efficiency, it enables us to foresee any possible problems that may occur in the near future. Our maintenance plan is specifically designed to keep your air conditioning system running at its peak efficiency year-round.

Is there anything I should check prior to calling for service?

• Yes. Check to be sure that the air handler or furnace is plugged in. Check that the breakers and the disconnects are turned on, and be sure the thermostat is set correctly.

Should I close the registers and doors to areas of the home that I do not use on a regular basis?

• No. Closing the registers will decrease the systems’ airflow and efficiency. Every system is designed to cool a certain number of square feet. By closing registers and doors in certain rooms, you disrupt the airflow and cause your air conditioning system to work harder to distribute air to other areas of your home. Your system will work harder, to cool less space, making it cycle more and become less efficient.

Why are humidifiers used more in heating than cooling?

• When cool outdoor air enters a home it tends to dry out as it warms up, which increases the static electricity in the home and causes sinus problems. Adding a humidifier with help to add moisture back into the air and limit sinus problems. In the summer, even with outdoor relative humidity hovering around the single digits, the humidity in your home tends to be around 40%. The average comfort range for relative humidity in a home is from 35 to 45%.

During the heating season, my heat pump delivers warm air, but not hot air, and will operate for long periods of time. Is that normal?

• Yes, this is normal. A heat pump generally produces air that is 80°, which is considered warm, and will heat the house evenly. However, 80° may feel cool to your hand, which is usually closer to 90°.

During the heating season, my heat pump makes a “whooshing” sound and I feel cool air coming from the supply registers. Is that normal?

• Yes. During the cold weather months, frost will accumulate on the outdoor coil. This will cause the heat pump to go into a defrost cycle anywhere from 1-10 minutes, depending on the amount of ice on the coil. The system will return to the heating mode once the ice is gone.

How should I choose an HVAC contractor?

• Qualified contractors are licensed, bonded and insured. They commit to rigorous training programs for their service technicians. You can have a high degree of confidence that they have the required “know-how” and experience to get the job done. They are members in good standing with the Better Business Bureau and the Arizona Registrar of Contractors.